Radha Sankaran

Executive Director of Algorithmic Customer Experiences, Verizon

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Technology Executive with 25+ years of hands-on leadership experience and a proven track record in a fast paced and quality driven product delivery, leading and managing high performance teams with Telecom and Wireless Industry for 4G LTE, IOT and 5G technologies. Radha Sankaran, has a strong foundation of strategic thinking, operational excellence, people and culture development, all anchored in integrity.

She has spent 13+ years with Verizon and currently serves as the Exec Director of the Systems of Insights portfolio leading Advanced Analytics & AI Driven Customer Experience Strategy & Development within the Customer Experience Organization for the Consumer Verizon Business
Before assuming her current position, she was the Executive Director spearheading Omni channel customer experience for all wireless assisted channels in addition to the overarching responsibilities for strategy, architecture, development, analytics and quality assurance in Verizon IT resulting in annual revenues of $5B to $8B

Prior to Verizon Radha spent 13 years at AT&T/Lucent/Avaya until 2007, where she did some pioneering work in the field of HDTV and Synchronous Optical Network (SONET) and CRM technologies. In her last responsibility at Avaya, she was in a technology architect role for implementing the Sales Module in SAP as well as Avaya’s Multi Media contact center application integrated to Siebel’s service management module.

Radha holds a Masters degree in Electrical Engineering from SUNY, Stony Brook.

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