How AI Chatbots Help the USCIS Handle Customer Service

Session Date & Time:
Wed. November 20, 2019 @ 18:00 ET
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  • Session Description
  • Presenters
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Special Speaker: Courtney A. Winship, Chief of the Digital Services Division in the Office of Citizenship and Applicant Information Services at U.S. Citizenship and Immigration Services.

Courtney will share how USCIS is using an AI powered chatbot to help the agency handle many questions.

 

Courtney A. Winship is the Chief of the Digital Services Division in the Office of Citizenship and Applicant Information Services at U.S. Citizenship and Immigration Services. In this capacity, Ms. Winship oversees design and development of myUSCIS, an online service that provides tools and resources to simplify the immigration experience as well as the USCIS website in English and Spanish. She is an advocate for user centered design, Agile practices, and

 

In her previous roles at USCIS, Ms. Winship served as the Special Assistant to the USCIS Chief of Staff, Senior Advisor in the Public Engagement Division, and Acting Chief of Intergovernmental Affairs. She also led USCIS’ Unauthorized Practice of Immigration Law initiative with all federal, state, and local partners. Ms. Winship joined USCIS in 2007 as an adjudicator in the London (UK) Field Office.

 

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Agenda:

6:30-7pm: Networking

7-8pm: Presentation

8-8:30pm: Wrap-up and networking

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Supported by:

Accenture Federal Services

Achievion Solutions

Amazon

ATARC

Blue Prism

Booz Allen Hamilton

Cognilytica

MarkLogic

Microsoft

and Thank You to our venue host GWU

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Courtney A. Winship

Courtney A. Winship is the Chief of the Digital Services Division in the Office of Citizenship and Applicant Information Services at U.S. Citizenship and Immigration

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